Effective from 11.10.2026. Version 1.1. Summary in English — the Estonian version prevails.
1. Seller
The Tuned Up online shop (https://tunedup.eu) is operated by KanEd OÜ, registry code 14542199, VAT no. EE102216475, Kooli põik 1-6, 20104 Narva, Estonia, [email protected], phone +372 5586766.
These terms are governed by Estonian and EU law. Consumers keep any mandatory protection under the law of their country of residence. A consumer is a private person buying outside their trade or profession; a business customer buys within their business (B2B).
2. Products
We sell phone and tablet accessories, consumer electronics, vehicle diagnostic and chip-tuning devices, software, licences and related services. Product data is based on manufacturer or supplier information; images are illustrative. Please check compatibility with your device (e.g. phone model, connector) or vehicle and ECU/TCU before ordering, or ask us at [email protected].
3. Prices and VAT
Prices are in EUR and include Estonian VAT 24%. KanEd OÜ is VAT-registered (VAT no. EE102216475) and VAT is shown on invoices. EU business buyers with a valid VIES-verified VAT number can obtain a 0% intra-EU (reverse-charge) invoice by contacting [email protected] before ordering. Distance sales to consumers in other EU countries above the EU threshold (EUR 10,000 per year) will be charged destination-country VAT via the One-Stop Shop (OSS); the price incl. VAT is always shown in the cart before you confirm the order. Shipping is shown in the cart before you confirm the order. Deliveries outside the EU may incur customs duties and import taxes payable by the buyer. Obvious pricing errors will be communicated and you may cancel with a full refund.
4. Orders and payment
The contract is concluded when the order has been paid and we confirm receipt of payment. Available payment methods: bank card (Visa, Mastercard etc.), Google Pay and Apple Pay (card payments processed by Stripe Payments Europe Ltd.); PayPal (processed by PayPal (Europe) S.à r.l. et Cie, S.C.A.; eligible purchases are covered by PayPal Buyer Protection); bank transfer (prepayment) to KanEd OÜ, Coop Pank AS, IBAN EE134204278627942609, BIC EKRDEE22 – use your order number as the payment reference; for bank transfer the contract is concluded when the payment is received; business customers can request a prepayment invoice by e-mail; cash on collection when picking up the order in Narva. The methods actually available for your order are shown at checkout. We do not see or store your full card, PayPal or online-banking data. If an item is unexpectedly unavailable, we will inform you and offer a later delivery, a replacement or a full refund within 14 days.
5. Delivery
See the Delivery page. For consumers, risk passes on handover of the goods to the consumer.
6. Right of withdrawal
Consumers may withdraw within 14 days of receiving the goods without giving a reason — see the Returns page for the procedure, return costs and exceptions. Business customers have no statutory right of withdrawal.
7. Non-conformity (statutory guarantee)
We are liable for lack of conformity of goods sold to consumers that becomes apparent within 2 years of delivery; within the first year it is presumed to have existed at delivery. Please notify us within 2 months of discovering the defect at [email protected] (order number, description, photos). We reply within 15 days. Remedies: repair or replacement first, then price reduction or termination as provided by law. Damage caused by wear, incorrect installation or use, unsuitable power supply, physical damage, moisture, unauthorised repair or third-party software modification is not a defect. Unless stated otherwise on the product page, the manufacturer’s warranty applies on the manufacturer’s terms; we do not give an additional commercial guarantee. Any commercial guarantee is additional to your statutory rights.
8. Software, licences and vehicle modifications
Licences, credits and accounts may be tied to a device, account or VIN and cannot be transferred after activation. ECU/TCU modification (chip tuning) may affect the vehicle manufacturer’s warranty, emissions, type approval, insurance and road legality. The buyer is responsible for lawful use and for registering modifications where required (in Estonia via Transpordiamet). Some products are for motorsport/off-road use only, as stated on the product page.
9. Liability
We are not liable for damage caused by incorrect installation or use, use with incompatible devices, vehicles or software, or modifications not made by us. This does not limit liability for intent or gross negligence or any mandatory consumer rights. For business customers, liability is limited to the price of the product and excludes lost profit and indirect damage.
10. Business customers (B2B)
Inspect goods on receipt and report visible defects without delay. Manufacturer warranty terms apply. Disputes are settled by Viru County Court (Viru Maakohus), Estonia.
11. Disputes
Please contact us first at [email protected]. Consumers may also apply free of charge to the Consumer Disputes Committee (tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), Endla 10a, 10122 Tallinn, [email protected], https://ttja.ee/tarbijavaidluste-komisjon, or seek help from the European Consumer Centre Estonia (https://consumer.ee), or go to court.
12. Personal data
See our Privacy Policy.